Last Updated: December 1, 2025
At Nepal Craft & Book, we are committed to protecting your privacy and ensuring the security of your personal information.
When you make a purchase, create an account, or contact us, we may collect:
We automatically collect certain information when you visit our website:
To process and fulfill your orders, send order confirmations, and provide customer support.
To create and manage your account, authenticate your identity, and provide personalized services.
To send transactional emails, respond to inquiries, and send marketing communications (with your consent).
To analyze website usage, improve our products and services, and develop new offerings.
We share your information with trusted third-party service providers who assist us in operating our business, such as:
All service providers are contractually obligated to protect your data and use it only for the services they provide.
We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Craft & Book, our customers, or others.
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Protecting your information is our priority
All sensitive data is encrypted during transmission and storage
Strict access controls limit who can view your personal information
We conduct regular security assessments and audits
Our payment processing is PCI DSS compliant
Note: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we work diligently to protect your information.
Depending on your location, you may have certain rights regarding your personal information:
Request a copy of the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information under certain circumstances
Request restriction of processing of your personal information
Object to processing of your personal information
Request transfer of your data to another controller
To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within 30 days.
Operating across international borders
As Craft & Book operates with offices in both the United Kingdom and Nepal, your personal information may be transferred to, stored, and processed in both countries. We take appropriate safeguards to ensure that your data receives an adequate level of protection.
Customer service, marketing, and European order fulfillment
Artisan coordination, product sourcing, and international shipping
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
If we learn that we have collected personal information from a child under 16 without verification of parental consent, we will delete that information as quickly as possible.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes indicates your acceptance of the updated policy.
